BACKGROUND

Please describe your company and your position there.

Catholic Charities Community Services of Orange and Sullivan is a not-for-profit human service agency that provides addiction treatment, prevention services, and social safety net support for those in need. I’m the chief advancement officer, overseeing all things related to brand and agency promotion.OPPORTUNITY / CHALLENGE

For what projects/services did your company hire AJ Ross Creative Media?

We needed resources to execute our rebranding, which involved web development, logo design, and brochure advertisement.

What were your goals for this project?

We wanted to introduce a new Catholic Charities brand and establish ourselves as a high-quality, consistent presence in the community.SOLUTION

How did you select this vendor?

I’d initially heard of them through word of mouth and had prior experience working with them at other organizations.

Can you go into detail about the services they provided and the scope of the project?

They redesigned our logo and website as well as all of the supporting materials, including the brochures and signage.

What was the team composition?

We worked with an account executive, creative director, web designer, programmer, SEO specialist, and content writer in addition to their owner.RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their efforts have greatly improved our visibility within the community and among our peer organizations.

How was project management arranged and how effective was it?

Overall, it was an effective process. We had in-person meetings and communicated by phone and email.

What did you find most impressive about this company?

I appreciated the team’s creativity and enthusiasm. They’re very experienced, and it was a pleasure to work with everyone.

Are there any areas where they can improve?

No, nothing comes to mind.