AJRoss Blog

Build off of perception:

Don’t believe everything you hear in the media about the economy. While it is true that in the last two years, we’ve suffered a significant economic decline, you can’t wait for news broadcast saying “the worst is over” before your company invests in marketing again. The world is a more cautious and thrifty place now and it will take time and more companies to take that step forward before consumers will start to believe in the recovery. But again this presents a “good opportunity.” Let your company be one of those that consumers have been waiting for. Show them that in the face of what is still perceived as a down economy, you are strong and so are you services. Instill confidence now in the face of your competition and shape a clientele that will be with you through thick and thin.

The economy is recovering all around you, car sales are improving, homes are starting to sell and banks are able to allow for individual/business investments again. If your company doesn’t take advantage of the opportunities that are in front of it now, the only down economy in the near future will be yours.

According to an article in About.com:

“McGraw-Hill Research conducted a study of U.S. recessions from 1980-1985. Out of the 600 business-to-business companies analyzed, the ones who continued to advertise during the 1981-1982 recession hit a 256-percent growth by 1985 over their competitors that eliminated or decreased spending.”

“Similar findings were shown for the economic downturn of the mid 1970s. These studies reaffirm the notion that in good times and bad, it pays to advertise”.

“Customers will identify with and remember those companies who stuck it out during a tough economy”.

One major opportunity now exists in today’s economy, but only the savviest of entrepreneurs will seize upon it. The opportunity right now is for a business to be leader of the pack, a standard bearer who clearly tells consumers that the economic recovery is at hand. I must caution you that this opportunity will not last very long and in fact, while some business owners are still waiting for confirmation of a recovery, others are already getting a jump on their competition. It’s still not too late! No matter what the state of the economy, there is never a bad time to seize opportunities and build your brand; but it’s always the wrong time to stop.

AJ Ross Creative Media celebrating its 20^th year in business, is located in the Hudson Valley’s historic Chester, NY and was founded by Allan Ross. A former NYC session musician, jingle writer and producer, Ross parlayed that experience into the development of a full-service strategic marketing agency. AJ Ross offers brand development, print, radio, and TV advertising production, graphic design, website development, and public relations. Some of AJ Ross’s accounts include Orange County Tourism, Hudson Heritage Federal Credit Union, Finkelstein and Partners, Jacoby and Meyers amongst others. To learn more about AJ Ross Creative Media, visit www.ajross.com, call 800-723-4644, or email info@ajross.com.

No matter what business you’re in, it’s always about expectations, isn’t it? It’s about meeting expectations or exceeding them. There are no other options.

If you play things by the book, meeting expectations isn’t really that difficult.

Exceeding expectations is another matter entirely and it’s never easy. Because this is where hard work, dedication, and a passion for doing things better become paramount. This is where people who only make promises are separated from the people who actually fulfill them and then surpass them.

At A.J. Ross Creative a full-service Advertising, Marketing and Web Design Company, has been in business for nearly 20 years. And in this “here today and gone tomorrow” world nobody lasts that long by merely meeting expectations.

So, what are your expectations? In terms of creative work and service, what is it you really want? This could be a very productive exchange. And while we’re learning what you expect and want, we’d like you to see how we’ve taken many clients to places they never expected to go.

Who Is AJ Ross Creative Media?

AJ Ross Creative Media opened its doors in 1991 and that’s exactly how you’ll still find them today: open. Open to new ideas, open to new ways to reach people, new technologies, open to all the things that can help our clients be more successful.

Of course, you can’t do anything without the right people, and we’ve been very fortunate to work with many of the best people in the communications industry. Our real and “virtual” staff includes writers and art directors who’ve occupied positions of leadership in such major agencies as Saatchi & Saatchi, Grey Advertising, and Young & Rubicam.

When we combine our veterans with our young and dedicated staff members, we can put together teams that are current, experienced, energetic, and successful—qualities that we are certain generate the results that exceed your expectations.

A.J. Ross Creative Media, a full-service Advertising, Marketing and Web Design company located in Chester, NY. Some of AJ Ross’s accounts include Orange County Tourism, Hudson Heritage Federal Credit Union, Finkelstein and Partners, Jacoby and Meyers amongst others. For more information go to http://www.ajross.com or call 845-783-5770 783-5770.

When we talk about building brands today, we have plenty of history to reference. From the members of the century club led by Coca-Cola and Procter & Gamble to the relative youngsters like Microsoft, each successful brand story provides us with a richness of learning we would be foolish to ignore.

Imagine if the founders of Arm & Hammer nearly 150 years ago had the knowledge of advertising, marketing, merchandising and public relations we have now. Talk about an unfair advantage!

So why is it that despite everything we know, regardless of all the history we can call upon for advice and guidance, creating and introducing a new brand remains the single most difficult thing to do in modern business. In fact, only out of every 1,000 brands that come to the marketplace in 2009 will still be around in 2010.

They say knowledge is power. That’s true, unless, of course, you’re attempting to bring down an established brand. We are speaking of those brands customers depend on as if they were old friends. These are the brands with a personality. Successful brands that forge a bond with customers so strong, the power of knowledge alone cannot break it.

Needless to say, if you have a brand that’s 5 years old, 50 years old, or 500 years old, and you have customers who know it and rely on it, who pay to use it and will recommend it to others, it would be best to keep an eye on it. Please, never take it for granted. It is the most important business asset you will ever own. Consider this: in the R.J. Reynolds buy out back the 80’s, the brand name “Oreo,” just those four letters, was calculated as being worth five times more than the capitalized value of all the bakeries that produced the cookies.

So how do you hang on to this invaluable asset? How do you protect it? How do you build on a brand and make it an even more frequent choice? Well, it would be a good idea to have people around you who understand it’s value, conscientious, dedicated people, relentless in their pursuit of success. These people, in simpler times, were often called “brand champions.” Today, we have another name for them: brand stewards, or more specifically, 360 degree Brand Stewards. This is an idea that, literally and figuratively, looks at the concept of brand management from every possible perspective. The Stewardship process begins with careful analysis to define precisely what makes your brand different – what it stands for now, its customer appeal, it’s personality, and potential. Then, with this data in hand, you can move on to identifying new opportunities, possible threats and effective responses as well as business building ideas that encompass every touch point with customers, the full 360. Wherever the brand meets the customer, at the point of sale or in the media, a Brand Steward will be there to help you the deliver the right message.

Sometimes, your brand may need totally new creative work that enriches its image, or gives it a bold new look. Other times, the solution may require staying the course but with a new twist. In either case, the right result will require people working together, all on the same page, with clear goals and objectives; stewards who never take their eye off the brand.

Knowledge. History, Learning. Experience and Stewardship. They are very powerful tools indeed, and today you can never have enough of them. Visit A.J. Ross Creative Media at www.ajross.com for more thoughts and examples that will get you thinking and, hopefully, working to protect the brand that keeps you in business.

2009 was a year of budget creativity! With the economy in crisis and jobs on the line, clients felt the pressure to gain more results from advertising than in the past. BUT, this had to be done with smaller budgets. The result was more one-piece advertising and fewer campaigns to drive multiple messages, as well as relying on one medium (vs. several) and smaller size advertising, thereby generating space for their competition.

Although this created complications in branding business pressure, in this instance it also strengthened the working relationship between the agency and client. For clients, it instilled the need to be more focused in working with their advertising agencies. It also made those who never worked with agencies recognize the need for advertising for their business this year.

We have seen two completely different reactions among our clients: half are financially focused and the other half has taken the competitive edge in the marketplace while their competition is laying low.

The financially focused clientele have decreased their media placement and increased their online presence by creating new websites as well as using banner advertising, email marketing, social media, and blogging. This direction allows for stronger branding and an increased message through various vehicles without the limitations printing costs or media placement taken from budgets.

Among the other half of our clientele, we’re seeing the trend of redirecting finances from other areas of the business and focusing it on advertising. They are taking advantage of the lack of competition in the media market place. They increase their media budgets and create several timed campaigns that span a few months and send the same messages through print, radio, online advertising, and social media. This strategy not only takes advantage of the lack of competition in front of consumers but also establishes a stronger placement in the market for those companies in a better market in the future.

For those clients with financial concerns, email marketing is the new direct mail; websites and banner advertising are the new print campaigns; social media is the new networking; telemarketing and blogging are the new PR. Print advertising is, well, still print advertising!

When times are tough the first things businesses cut are their advertising and marketing budgets thinking they are saving money; what they’re really doing is cutting off their lifeline to profits in our current hard economy. If anything, advertising should be increased, and here are some of the reasons why:

The Competitive Advantage
Advertising during a bad economy clearly creates a competitive advantage by creating Brand Assurance. Brand Assurance establishes confidence in your demographic when you are consistently in the public eye. Most importantly, you’re at the top of buyers’ minds when purchase decisions are made. People don’t stay loyal to products or companies based on the memory of a strong campaign in rosier times. Memories are short and advertisements that bombard them today and every day are what will stick in their heads and make you a household name when they make a purchasing decision.

There are certain cost effective ways to market your company that you should pay strict attention to. Some of these include:

Website Content
Keep your website fresh and current. Your website has become one of your most important marketing tools. It’s the voice of your company 24 hours a day. It can offer customers your latest promotions or house an entire catalog of information.  It allows you to deliver countless amounts of new information without printing or mailing expenses. You have the potential to connect with millions of people. Now it’s up to you to hook them and keep them interested with new information.

Email Campaigns – The New Way to Send Direct Mail
One of the best ways to reach your existing clients and new prospects is by sending out email campaigns.   It could be an article, newsletter, or just new information of what‘s going on with your company. Your presentation of your email marketing campaign needs to be professional and well thought out. It might be a good idea to hire a professional like AJ Ross to design your initial template. As the old sayings go, “first impressions”and“you get what you pay for.”

You’ve established your brand, built and maintained a strong website, and sent out an email campaign …… so what’s next?

Can you be found on Google?
Another important factor in marketing your company is Search Engine Optimization (SEO). It is the process of improving the volume and quality of traffic to your website. When SEO is done properly, it will place you high on search engine result pages with certain key phrases and terms (i.e. real estate, law firms, doctor, etc.).  You should also hire a professional like AJRoss to help you with your SEO. With millions of people online daily, it is worth the investment.

The economy may be bad, but people are still spending money on products and services. Now is a great time to keep your market share and prove Brand Assurance particularly in these bad economic times. Consumers and companies alike will feel comfortable spending their money on the services your company provides. Make sure they know your name, increase their confidence in your staying power, and assure them you will be there tomorrow and in the years to come.