AJRoss Blog

2009 was a year of budget creativity! With the economy in crisis and jobs on the line, clients felt the pressure to gain more results from advertising than in the past. BUT, this had to be done with smaller budgets. The result was more one-piece advertising and fewer campaigns to drive multiple messages, as well as relying on one medium (vs. several) and smaller size advertising, thereby generating space for their competition.

Although this created complications in branding business pressure, in this instance it also strengthened the working relationship between the agency and client. For clients, it instilled the need to be more focused in working with their advertising agencies. It also made those who never worked with agencies recognize the need for advertising for their business this year.

We have seen two completely different reactions among our clients: half are financially focused and the other half has taken the competitive edge in the marketplace while their competition is laying low.

The financially focused clientele have decreased their media placement and increased their online presence by creating new websites as well as using banner advertising, email marketing, social media, and blogging. This direction allows for stronger branding and an increased message through various vehicles without the limitations printing costs or media placement take from budgets.

Among the other half of our clientele, we’re seeing the trend of redirecting finances from other areas of the business and focusing it on advertising. They are taking advantage of the lack of competition in the media market place. They increase their media budgets and create several timed campaigns that span a few months and send the same messages through print, radio, online advertising, and social media. This strategy not only takes advantage of the lack of competition in front of consumers but also establishes a stronger placement in the market for those companies in a better market in the future.

For those clients with financial concerns, email marketing is the new direct mail; websites and banner advertising are the new print campaigns; social media is the new networking; telemarketing and blogging are the new PR. Print advertising is, well, still print advertising!

I hear the groans already… I hate networking. I’m uncomfortable talking with strangers. Well guess what, networking is probably one of the best ways to grow your business. The heart of any business is the connection it has with other businesses and individuals that it can call upon to help meet its needs. Networking enables businesses that do not compete with each other to refer, share leads and find creative ways to partner. Networking events help you advance professionally.

No matter what type of business you have, it is all about relationships and how people perceive your talents. Your fellow business people are a vast resource. Focus on the quality, not quantity, of your connections at networking events. You’ll get better results by making a few good connections then by handing out dozens of business cards indiscriminately.

Most networking veterans agree that it’s hard to beat a face-to-face meeting to make the best contacts. The best lead generator is a handshake –the human touch.

Networking may sometimes seem insincere pretentious or even manipulative. There are always going to be people that judge someone by their position or image but there are many people who really want to build a true and mutually beneficial relationship.

You might consider yourself shy or self-conscious to go out and meet people. Networking does require a degree of boldness. The more you do it the easier it becomes and you will enjoy the adventure. The key is to smile and take interest in other people’s interest. Listen to what they have to say. Listen and learn.

Some pointers about networking:

Go with a goal. Have a firm reason to be at the even and know what you want out of it. Are you looking to acquire new prospects, meet colleagues for possible collaborations, and create name recognition for you and your business.

When someone asks you what you do make sure you can communicate not only your business, but also its benefits, in a clear, concise manner in 15 seconds or less. Is your message crisp and to the point? Is it compelling? This is not the time to give a dull, dry description. This is the time knock people’s socks off and rally make your company shine

Leave the resumes and sales pitches at home. Networking is networking. Sales is sales. Nobody wants to be sold when the environment doesn’t call for it. These are social events. If you are there to sell you most likely will fail. Be genuine and sincere.

Remember networking is a good thing. As easy as networking sounds—and it really is pretty straightforward—it takes time build and it takes time to be good at it but it’s worth the time and energy. It will help build your client base and you might even find some new friends.

In today’s ever increasing and fast-paced business world, the methods used to market have hit a time of growing pains. Marketing is moving in a direction that requires less people and more technology. For some people this is second nature, some are learning as they go, and others are having a hard time leaving the old ways of doing business behind. There is a technical term for this growing pain; it’s called “Social Media.”

To better understand why social media is so important, we have to look at what it does for business in 2009 and beyond.

If you’ve ever wondered what Social Media is, it’s simple. It is a collection of various sites on the Internet with the purpose of keeping people connected on a global scale.  It quickly became a tool for business networking because of its ability to reach a mass audience without the need for travel or attend every social event possible.

What are some of the most popular Social Media networks out there at the moment?

• Facebook - (definition)
• Myspace – (definition)
• Twitter - (definition)
• Linked In - (definition)
• Blogs (Blogspot, Wordpress)

Social Media and SEO (Search Engine Optimization)

Everyone that has a website understands that people don’t come to you; you need to reach out to the people when they search for a word or phrase that relates to your business on a search engine like Google. By using Social Media, it offers benefits to your SEO efforts which in turn puts your business in front of more people interested in your services and/or product(s).

Link building:

The more websites your company’s name appears on, the higher you’ll rank on Search Engines such as Google. Search Engines see your name appearing repeatedly and recognize your company as being legitimate as well as an important source for users to know.

Fresh Content:

Search Engines rate your website based on new content. As content on sites such as your blog increase, it creates more keywords; more keywords lead to more opportunities for your business to be found online. Fresh content also offers users a benefit to coming back to your website.

Social Media and Networking

While nothing can ever replace the value of face to face networking, Social Media allows you to reach more people than your business’s geographic location allows. Email and the Internet already changed business by allowing people to work on the same projects overseas; now it’s doing the same with business networking and consumer marketing.

Establish new business contacts or update existing ones all simultaneously from your phone. Promote your business or get answers to questions from real professionals while you work instead of some support line. Test new ideas and get real reactions, not statistics. Build credibility as an expert by answering questions and posting beneficial blogs or advice. Someone is more likely to do business with you if you’ve already given them helpful advice or written consistent blogs on topics that are helpful than cold calling or simply meeting someone and telling them about your services.

Social Media isn’t a tool that will bring overnight success.  It takes time to build up a network of people to be social with, but once you start you’ll find if they are part of one of your social networks, they’ll join the others. Every social contact offers the possibility of all of their contacts becoming one of yours and the cycle continues with every new contact you make.

Social media is a basic tool; it’s how you apply it to your business that is limitless. Look at it as a window into how you do business and how your knowledge can really benefit those looking to do business with you. Let the world see what you really have to offer and they’ll add you as a friend, re-tweet you, post your blogs, ask questions, thank you for your advice, and become followers.

Business is about relationships; now you have the chance to build them anywhere in the world from your desk and from that, with time, face-to-face. 

By Allan J. Ross

The instantaneous Internet has an undeniable appeal for consumers; most business owners are aware of, and take advantage of, this still-new stream of data flow to offer up their wares in the new media. Cyberspace is big, and getting bigger, byte on top of megabyte.

Information offered via quality, uncluttered print — postcards, brochures, fliers, fact sheets and the ever-useful business card — is a restful, organized and often unexpected way to reach out and stand above the rest in a world of high-tech.

Print information is carefully selected and presented to your customer clearly and strategically.

Smart business owners know to blend new media with the proven: nothing beats being handed or sent something personal and tangible. Quality is felt in the hand, and stays on the desk.

Smart marketing doesn’t confine business to a single medium. It gets and keeps customers, no matter where they look for you.

Collateral materials come in different forms, but they share a critical element: they should be effectively marketing your company. Every business needs printed material, so make everything work for you. Your business cards and even your stationery can, not just the printed pieces that are designed to sell.

A business with all its materials branded uniformly will shine above the rest in an increasingly competitive marketplace.

Consider all the documents that are generated from your business: the stationery and letterhead used by your company, for instance. Is it dated? Is it designed professionally, or is it merely one of the out-of-the-box desktop publishing templates that are so easily recognizable by everyone?

Consider your sales fliers. Are they, too, victims of the desktop publishing revolution? Do they have the same professional quality as your own work does, or are they generated by someone in your office who is good at their own job, but who is, perhaps, not a professional designer?

How about your brochures? This critical piece, you may or may not know, is one of the leading sales tools available to business owners, and often can be the instrument that decides a customer. Brochure in hand, a potential customer can peruse your offerings, either in store or at home, and make the final decision on your product or service.

Brochures — designed correctly — can be easily customized by your business, too, and tailored per customer, making them even more effective. Do you have the tools to do that in-house? If not, consider the fiscal pros and cons of outsourcing this crucial sales tool, as well as the large potential savings designers can offer in quality printing costs.

You spend time, money and energy on your Web site — as well you should. The Internet is instant, and these are fast-paced times.

But in a fast-paced world, the business that wants to get — and to keep — the attention of customers will not forget the human, personal, tangible element. Information is everywhere. What a relief, what a pleasure, for your customers, to be able to absorb your information easily.

How many more customers will buy when instead of being “called to action,” they are “appealed to action”?

Allan J. Ross is president and CEO of A.J. Ross Creative Media, a full-service advertising, marketing and Web design company, in Chester. He can be reached at allan@ajross.com or 845-783-5770.

When we talk about building brands today, we have plenty of history to reference. From the members of the century club led by Coca-Cola and Procter & Gamble to the relative youngsters like Microsoft, each successful brand story provides us with a richness of learning we would be foolish to ignore.
Imagine if the founders of Arm & Hammer nearly 150 years ago had the knowledge of advertising, marketing, merchandising and public relations we have now. Talk about an unfair advantage!
So why is it that despite everything we know, regardless of all the history we can call upon for advice and guidance, creating and introducing a new brand remains the single most difficult thing to do in modern business. In fact, only out of every 1,000 brands that come to the marketplace in 2003 will still be around in 2004.
They say knowledge is power. That’s true, unless, of course, you’re attempting to bring down an established brand. We are speaking of those brands customers depend on as if they were old friends. These are the brands with a personality. Successful brands that forge a bond with customers so strong, the power of knowledge alone cannot break it.
Needless to say, if you have a brand that’s 5 years old, 50 years old, or 500 years old, and you have customers who know it and rely on it, who pay to use it and will recommend it to others, it would be best to keep an eye on it. Please, never take it for granted. It is the most important business asset you will ever own. Consider this: in the R.J. Reynolds buy out back the 80’s, the brand name “Oreo,” just those four letters, was calculated as being worth five times more than the capitalized value of all the bakeries that produced the cookies..
So how do you hang on to this invaluable asset? How do you protect it? How do you build on a brand and make it an even more frequent choice? Well, it would be a good idea to have people around you who understand it’s value, conscientious, dedicated people, relentless in their pursuit of success. These people, in simpler times, were often called “brand champions.” Today, we have another name for them: brand stewards, or. more specifically, 360 degree Brand Stewards.
This is an idea that, literally and figuratively, looks at the concept of brand management from every possible perspective. The Stewardship process begins with careful analysis to define precisely what makes your brand different–what it stands for now, its customer appeal, it’s personality, and potential. Then, with this data in hand, you and your can move on to identifying new opportunities, possible threats and effective responses as well as business building ideas that encompass every touch point with customers, the full 360. Wherever the brand meets the customer, at the point of sale or in the media, a Brand Steward will be there to help you the deliver the right message .
Sometimes, your brand may need totally new creative work that enriches it’s image, or gives it a bold new look. Other times, the solution may require staying the course but with a new twist. In either case, the right result will require people working together, all on the same page, with clear goals and objectives; stewards who never take there eyes off the brand.
Knowledge. History, Learning. Experience. And stewardship. They are very powerful tools, indeed, and today you can never have enough of them. Visit A.J. Ross Creative Media at ajross.com for more thoughts and examples that will get you thinking and, hopefully, working to protect the brand that keeps you in business.

SEO (Search Engine Optimization definition: http://en.wikipedia.org/wiki/Search_engine_optimization)

In today’s Internet driven market, a common question asked is, “How do I drive traffic to my website?”

Many people will praise PPC saying that it offers you guaranteed presence on Google, but that is only half true. While Organic SEO is more competitive for a lot of terms, it boasts more staying power. Just like most things in business, doing both would be ideal; but for those that need to choose for resource and/or budget reasons, we will look at the pro’s and con’s or each.

PPC (Pay Per Click: for definition http://en.wikipedia.org/wiki/Pay_per_click)

PPC offers users the benefit of reserved seating so to speak on Google pages called “Sponsored Link.”
PPC services come with fees you need to be prepared for. First, there is usually an account set-up fee. From there, you choose individual terms (e.g. “lawyer”) or phrases (e.g. “medical law, New York”) that you want to appear on search engine pages for when people type them in.

It’s a process that takes time, patience, and careful selection because let’s face it, who has the money to spend on limitless options, especially in today’s economy. Choosing the right terms/phrases is important. You don’t want to waste your time or money monitoring what people don’t search for when it can go to terms you would get more of a return on.

Once you’ve chosen your terms/phrases, you need to decide how much they are worth to you. This is where the bidding begins. Each term/phrase has a price associated with it and that price changes each time someone is willing to pay more for the Top 10 positions. Everyone wants to be seen in the # 1 spot but this is where you decide how much it’s really worth to you.

You then need to plan out your monthly budget. With billions of people online, your fees can become outrageous without a budget. Here’s an idea of how their budgets typically work.

Example
Monthly budget $100
Divided into daily average ( $100 Divided by 31 days =$3.22 a day)
Cost per “average”term/phrase .10- .25

.25 divided by daily budget ($3.22) = 12 terms or phrases clicked on a day.

What does this mean for you? It means that once your daily allowance has been clicked on, you no longer appear on the “Sponsored Links” section for the remainder of the day. For competitive terms, that means you typically won’t appear on sponsored links anytime after lunch. Without an unlimited budget, it’s a crapshoot as to when people will be able to find you.

As Google users spend more time using this search engine, they are typically reporting banner blindness (http://en.wikipedia.org/wiki/Banner_blindness). This used to only apply to flashing banner ads on websites but it is now affecting Google users on sponsored links sections. This means when they use Google, their eyes don’t trust a lot of sponsored links due to them redirecting away from what they are searching for.

Organic SEO
Organic SEO is all about ranking on the unpaid sections of search engines. Unpaid and high rankings sound ideal and it is…if you know how to do it.

Organic is the best way to rank your website. Once you’re ranked, you don’t need to worry about budgets, you’re not limited to how many terms/phrases you can afford, and you’re visible away from users’blind spots. Your success is based solely on how hard you are willing to work and taking the time to understand the necessary methods to apply and monitor your rankings.

It takes a little more time but like all good things it’s worth the wait.

As SEO becomes a more popular method of advertising and promoting websites, search engines are occasionally changing the rules to keep it an honest game. Pay attention and weigh what you get in return for your time and money compared to your desired outcome and budget, whether it’s financial or time. With the right understanding of what you are getting into, you’ll find the right fit for your websites rankings.

When times are tough the first things businesses cut are their advertising and marketing budgets thinking they are saving money; what they’re really doing is cutting off their lifeline to profits in our current hard economy. If anything, advertising should be increased, and here are some of the reasons why:

The Competitive Advantage
Advertising during a bad economy clearly creates a competitive advantage by creating Brand Assurance. Brand Assurance establishes confidence in your demographic when you are consistently in the public eye. Most importantly, you’re at the top of buyers’ minds when purchase decisions are made. People don’t stay loyal to products or companies based on the memory of a strong campaign in rosier times. Memories are short and advertisements that bombard them today and every day are what will stick in their heads and make you a household name when they make a purchasing decision.

There are certain cost effective ways to market your company that you should pay strict attention to. Some of these include:

Website Content
Keep your website fresh and current. Your website has become one of your most important marketing tools. It’s the voice of your company 24 hours a day. It can offer customers your latest promotions or house an entire catalog of information.  It allows you to deliver countless amounts of new information without printing or mailing expenses. You have the potential to connect with millions of people. Now it’s up to you to hook them and keep them interested with new information.

Email Campaigns – The New Way to Send Direct Mail
One of the best ways to reach your existing clients and new prospects is by sending out email campaigns.   It could be an article, newsletter, or just new information of what‘s going on with your company. Your presentation of your email marketing campaign needs to be professional and well thought out. It might be a good idea to hire a professional like AJ Ross to design your initial template. As the old sayings go, “first impressions”and“you get what you pay for.”

You’ve established your brand, built and maintained a strong website, and sent out an email campaign …… so what’s next?

Can you be found on Google?
Another important factor in marketing your company is Search Engine Optimization (SEO). It is the process of improving the volume and quality of traffic to your website. When SEO is done properly, it will place you high on search engine result pages with certain key phrases and terms (i.e. real estate, law firms, doctor, etc.).  You should also hire a professional like AJRoss to help you with your SEO. With millions of people online daily, it is worth the investment.

The economy may be bad, but people are still spending money on products and services. Now is a great time to keep your market share and prove Brand Assurance particularly in these bad economic times. Consumers and companies alike will feel comfortable spending their money on the services your company provides. Make sure they know your name, increase their confidence in your staying power, and assure them you will be there tomorrow and in the years to come.

What is the right idea? That is the big question weighing on business owners everywhere. Where can I make cuts? What is going to see us through? But is surviving enough? Who is going to still be around and more importantly who is going to be on top of the game when we do see the economic light of day?

It’s no secret we are in and economic downturn, but that is no excuse to let your business fall with the economy.  The strongest business leaders know how to take a crisis and make it work in their favor.

According to an article published in the Harvard Business Review earlier this year:
It is well documented that brands that increase (marketing) during a recession, when competitors are cutting back, can improve market share and return on investment at lower cost than during good economic times.

Your competition is moving itself out of our way by slowing/stopping their marketing efforts. Media is being forced to lower rates due to a large decrease in advertising revenue. And your consumers still need your services. It is that simple.

But…and there is always a but. You need to be smart about your marketing. The right message, the right placement and consistency with your brand are essential. Not just anyone can do that for you and this is not the time to do it yourself.

We understand the market and continue to have success with businesses that take advantage of our services. When the real estate market first fell and developers were sitting on empty lots we helped a client sell out of quality homes in record time. How? Well that is a conversation we reserve for our clients.

The right idea cannot only help your business survive but more importantly thrive. We are proven time and time again and ready to add you to our list of success stories.

One of the best ways to reach your existing clients and new prospects is by sending out email campaigns.

Here are some tips on producing a good and effective campaign.

The Title or subject line is the most important part of the whole project. You have only about 40 characters to motivate your members to click and read on.

That’s why subject lines must be all about benefits. The best (if not the only) reason to open a message is to find a benefit within. The goal is to get people intrigued so that they’ll want to learn more. If you give them too much info or seem too aggressive, you risk pushing them away.

The recipient’s concern is literally, “What’s in it for me?”

Once your visitor does click onto to your mail one of the crucial elements of an email marketing campaign is a clear call to action. You want the reader to start reading and then, almost without thinking about it, scroll down and continue reading. Your copy needs to be concise and focused; it should be formatted with lots of white space so that it’s easy on the eye; and it should include a call to action with a link. Don’t distract with too many links or offers, and make not only the call to action clear but also what recipients can expect when they click through. This can be as simple as “Click here for a 20% discount on your next purchase.” You want them to go to your website.

Your email marketing strategy as a whole must be an integrate part of the overall marketing strategy. Similarly, the design (and the content) of your newsletter or email marketing campaign should reflect your corporate design.

Now you need a database list of people who give you permission to email them.

With a never-ending flow of spam on the Internet people are careful with every new message they receive. Some people immediately delete suspicious emails without opening them, others use anti-spam filters that block any email they consider as spam. Its great if you already have a list of subscribers, to which you are sending newsletters at a regular basis. People know who you are and most likely have your email address in their address books or whitelists, so your email is let through with no problems. As you meet new people at networking or other functions get their card and immediately add their email address to your database. Most everyone has their email address on their business card.

Finally, your presentation of your email marketing campaign needs to be professional and well thought out. It might be a good idea to hire a professional to design your initial template. You know the old saying “first impressions” and “you get what you pay for.”

Human nature-counting on that ROI

The deeper our economy slumps, the more all size businesses that plan to stay around, will want to ramp up their exposure.The serious marketers with budgets will have ‘exposure’ advantage as they wisely invest their advertising dollars through these times…till the inevitable upswing returns.

The savvy types recognize
Investing in their brand with “Custom printed functional quality” items stretches and strengthens the brand recognition now, even more than in good times. (Ask yourself if you used a logo promo item used today?)

As business owners, marketers steeped in simple science, we hope for a cause and effect to our efforts; it is actually that domino effect with measurable rewards. No matter the venue- the sale, attendance at an event, a contribution to a charity, enrollment in a class, we all aim for Return on Our precious time, our psychic energy and emotional investment. (Ask yourself if you can recall the advertiser on your favorite promo item today?)

BRANDING can be as Memorable as the keepsake. A custom printed ‘gift’ doubles as a Reminder that soon penetrates the psyche, workspace, kitchen when Used handled and seen daily — it gets results. With prolonged exposure and experience with your brand – you can guess what can happen next. (Ask yourself if you have used the services from that promotional product you used today?)

SELLING is trackable – just ask your accountant. Invite your prospects repeatedly for a return dialogue, that test drive, that special offer, etc. The smart & serious avoids wasting time in this cycle. So, don’t start this advertising/marketing with out including a promotional product; And Don’t bother unless you are going to follow through from start to finish.

REPEAT EXPOSURE: Your promotional products will be hard at work repeating your message long after your personal encounter. (Ask yourself if you had to pick a promotional product for someone like yourself, what would you like to receive?)

The fun is crafting the plan, picking the item that fits budget, demographics and Distribution method – and tracking the action. Remember only those on the radar screen as ‘best prospects’ will see receive your promotional product

Promotional marketing items do not need to break your budget; their return is everlasting with the right product. Plus without waste, you can’t ask for a better medium.

PS This wildly popular industry has proven statistical results; if you are curious about how your answers compare to others or for the unconvinced or curious click www.ppai.org and find out how the mind recalls, remembers and how physical advertising effects behavior; Retention/ recalls studies are available.